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Sexual Health · Ontario, Canada

Confidential. Handled.

You don't have to tell anyone. Not your partner, not your pharmacist, not even your family doctor. Ava handles the conversation. Crystal handles the prescription. The medication arrives in unmarked packaging.

Crystal Troup, NP

Your dedicated clinician: Crystal Troup, NP

15+ years · Licensed in Ontario, Canada · Same clinician, every visit

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Crystal Troup, NP reviewing patient notes at Tier1 Optimal

Lead Clinician

Crystal Troup, NP

15+ years · Ontario, Canada

Your Clinician

Your clinician —
discreet, professional, never judgmental.

Crystal has seen it all before. She treats sexual health exactly like every other medical concern — clinically, carefully, and confidentially. No awkwardness. No judgment. Just structured assessment, evidence-based treatment, and ongoing monitoring.

"Every patient deserves more than a prescription. They deserve a clinician who listens, a protocol built on real data, and support that doesn't stop."
— Crystal Troup, NP

The Difference

The white glove
experience.

A clinician-led, coordinated white glove premium clinical experience with 24/7 AI concierge support so you never have a disruption in treatment, never miss an appointment, and always feel supported.

White Glove Onboarding

From the moment you enroll, Brett personally walks you through onboarding, intake forms, scheduling, and everything you need to get started. You don't have to figure anything out.

White Glove Clinical Care

Crystal sees you personally at every appointment. Same clinician, every visit. No handoffs. No rotating providers. Your protocol is built for YOUR body, reviewed at every visit, and adjusted based on how you actually feel.

White Glove Coordination

Appointments scheduled in advance. Prescription refills coordinated before you run out. Bloodwork requisitions sent to your email. Lab locations looked up for you. The administrative work is handled so you can focus on feeling your best.

White Glove Follow-Through

After every appointment: check-ins. After every bloodwork: a clear protocol update. After every change: someone confirming it's working. This is how optimization is supposed to work.

Privacy & Discretion

No one knows
unless you tell them.

Private Consultations

Crystal via secure telehealth. No waiting rooms.

PHIPA-Protected

Medical records protected under Ontario health privacy law.

Discreet Packaging

Medication mailed in unmarked packaging. No indication of contents.

Same Clinician Always

You never explain your situation to a new provider.

The reality

More common
than you think.

49%

of Canadian men between ages 40 and 88 experience erectile dysfunction. It's the most frequently underreported health condition in men — most never bring it up with a doctor.

30%

of men experience premature ejaculation at some point — the most common sexual dysfunction in men under 40.

These are medical conditions with effective treatments. They are not character flaws. They are not inevitable. And with Tier1 Optimal, the entire process is confidential, discreet, and handled by a licensed clinician who has seen it all before.

The TRT Connection

Could low testosterone be the root cause?

Many men treating ED with sildenafil or tadalafil are addressing the symptom without investigating the cause. Low testosterone is one of the most common underlying drivers of erectile dysfunction — and it is frequently missed.

Crystal runs a comprehensive panel that includes testosterone, free testosterone, SHBG, estradiol, and metabolic markers alongside your sexual health assessment. If a hormonal component exists, she addresses both simultaneously.

A couple sharing a quiet moment at home — restored connection after sexual health treatment at Tier1 Optimal

Why this matters

This isn't just
about a prescription.
It's about getting close again.

The patients who get the best results are the ones who address both the medical and the relational side. Crystal treats the biology. The closeness comes back on its own.

Treatment Options

Evidence-based
treatment.

Crystal selects the right medication for your specific situation — no templates.

Option 01

Sildenafil (Viagra / Generic)

ED · PDE5 Inhibitor

Taken 30–60 minutes before activity. Effects last 4–6 hours. Available in multiple dose strengths. Crystal prescribes the appropriate dose based on your health profile. Well-established safety record with decades of clinical data.

Option 02

Tadalafil (Cialis / Generic)

ED · Long-acting

PDE5 inhibitor with a longer duration of action — up to 36 hours. Can be taken as-needed or as a daily low-dose for continuous effect. Many patients prefer tadalafil for its flexibility.

Option 03

Paroxetine / SSRI

PE · Ejaculatory control

Low-dose SSRI medication prescribed off-label for PE. Works by modulating serotonin levels. Can be taken daily or on-demand depending on Crystal's recommendation. Clinically proven to increase time to ejaculation.

Option 04

Topical Anaesthetic Formulations

PE · Local application

Lidocaine/prilocaine cream applied before activity to reduce sensitivity and delay ejaculation. Works locally without systemic side effects. Crystal advises on proper application technique.

What to Expect

Your first
90 days.

  1. Week 1–2

    Crystal prescribes & you test.

    Crystal prescribes your initial medication and dosing. You test it and report back on effectiveness and any side effects.

  2. Week 2–6

    Dose dialed in.

    Crystal adjusts dosing based on your feedback. Many patients find their optimal dose within the first month. If bloodwork reveals a hormonal component, Crystal may recommend adding TRT.

  3. Week 6–12

    Consistent results.

    Confidence returning. If on combination therapy (TRT + ED medication), the synergy becomes clear — hormone optimization often means less reliance on medication over time.

  4. 90-Day Mark

    Reviewed, adjusted, renewed.

    Crystal reviews, assesses, adjusts. Ongoing prescriptions issued. Supply ships.

This assessment is 100% confidential.

Self-Assessment

How many of these hit home?

Take the 2-minute assessment.

Start the Assessment

★ The White Glove Difference

Sexual Health protocols require coordination — lab timing, dosing adjustments, pharmacy follow-through, insurance navigation. We handle all of it. You just focus on your results.

How It Works

Three steps.
No waitlists.

01

Choose Your Plan & Book

Select the membership that fits your goals. Your first month is collected when you book — that's not a sign-up fee, it's your membership starting immediately. Includes your initial consultation and assessment.

02

Initial Consultation with Crystal

Your first clinical appointment with Crystal Troup, NP. She reviews your medical intake, discusses your goals and symptoms, and orders your comprehensive bloodwork panel.

03

Ongoing Care & Optimization

Crystal prescribes in 90-day cycles, so you see her quarterly for bloodwork review, protocol adjustments, and progress check-ins. Same clinician, every visit.

Pharmaceutical-grade medication mailed directly to your door in discreet packaging.

Insurance Note: Many workplace insurance plans include coverage for ED medications (Sildenafil, Tadalafil), though coverage limits and prior authorization requirements vary. A good portion of patients find at least partial coverage. Brett can help you verify your plan.

I got my life back. That is not an exaggeration.

— Tier1 Optimal Patient

Sexual Health FAQ

Common questions about sexual health treatment.

49% of Canadian men between ages 40 and 88 experience erectile dysfunction. It is the most frequently underreported health condition in men — most never bring it up with a healthcare provider.

Approximately 30% of men experience premature ejaculation at some point in their lives — making it the most common sexual dysfunction in men under 40. Most never seek treatment. Most that do respond well to the medications Crystal prescribes.

ED is most commonly caused by vascular, hormonal, or neurological factors. Low testosterone suppresses libido and erection quality. Cardiovascular disease reduces blood flow to penile tissue. Diabetes and insulin resistance damage nerve conduction. Stress and anxiety compound everything. Crystal evaluates all of these pathways and often finds an addressable root cause that goes undetected in standard GP visits.

Yes — and it's more common than most patients expect. Low testosterone is one of the most frequently missed underlying drivers of ED. Crystal runs a comprehensive bloodwork panel that includes testosterone, free testosterone, SHBG, and estradiol alongside your sexual health assessment. If a hormonal component exists, she addresses both simultaneously — often with dramatically better results than ED medication alone.

Crystal prescribes sildenafil (Viagra / generic) and tadalafil (Cialis / generic) depending on your goals and health profile. Sildenafil works within 30–60 minutes and lasts 4–6 hours. Tadalafil has a 36-hour window and can be taken daily at a low dose. She selects the medication that fits your lifestyle — not just the condition.

Crystal prescribes paroxetine or other low-dose SSRIs (on-demand or daily), and lidocaine/prilocaine topical formulations for local desensitization. She selects based on your specific pattern — situational vs. lifelong PE, preferences, and health profile.

Completely. Consultations are via private telehealth. Medical records are protected under PHIPA (Ontario's Personal Health Information Protection Act). Medication is mailed in unmarked packaging with no indication of contents. Your pharmacist doesn't see your chart. Your family doctor is not contacted. No one knows unless you choose to tell them.

Sildenafil takes effect within 30–60 minutes and lasts 4–6 hours. Tadalafil can be taken 2 hours before activity and its effects last up to 36 hours — or taken as a low daily dose for continuous background effect. Most patients notice results with their first dose, though some benefit from dose adjustment after feedback to Crystal.

Yes. Crystal requires bloodwork before prescribing — not as a bureaucratic hurdle, but because ED is often a symptom of an underlying condition. Bloodwork identifies whether low testosterone, cardiovascular risk, or metabolic dysfunction is driving your ED. Addressing the root cause produces far better long-term outcomes than medication alone.

Yes — and this is a critical reason why ED should never be dismissed as "just" a sexual concern. ED and cardiovascular disease share the same vascular mechanism: impaired endothelial function reducing blood flow. Research shows that ED can precede a cardiac event by 3–5 years in some men. Crystal's comprehensive bloodwork panel includes cardiovascular markers for exactly this reason.

Only if you tell them. Medication is mailed in unmarked packaging. No labels, no pharmacy markings, no indication of contents. Billing appears as a generic description on your credit card statement. The entire process is designed to be invisible to anyone but you.

It matters a great deal. Many men seeking treatment for ED report that their partner had been feeling disconnected or rejected — not understanding that the issue was physical, not emotional. When Crystal treats the underlying condition, the relationship dynamic often shifts significantly. Improved sexual function frequently restores intimacy that both partners had thought was gone.

It's common — not normal in the sense that you should accept it. ED in younger men is frequently linked to low testosterone, cardiovascular risk factors, chronic stress, pornography-related desensitization, or metabolic issues. These are all treatable. Crystal has treated many men in their 30s and 40s — it's not an age issue, it's a physiological one.

Yes — stress and anxiety trigger sympathetic nervous system activation that suppresses the parasympathetic response needed for erection. Performance anxiety is a particularly common pattern — one bad experience creates anticipatory anxiety that makes the next one harder. ED medication can break this cycle by reducing the performance pressure and restoring confidence.

The most common reason ED medication fails is incorrect dosing, an untreated underlying cause (usually low testosterone), or the wrong medication for your pattern. Crystal reviews what you've tried, what didn't work, and why — then addresses the root issue before adjusting medication type or dose.

PDE5 inhibitors (sildenafil, tadalafil) are contraindicated with nitrate medications (used for chest pain) and some antihypertensives. Crystal reviews your full medication list before prescribing. Provided you're not on nitrates, most common medications are compatible — Crystal evaluates this at your initial consultation.

It never is. Sexual health affects confidence, self-image, relationship quality, and overall wellbeing in ways that reach far beyond the bedroom. Patients who address ED and PE consistently report improvements in mood, motivation, connection with their partner, and sense of identity. Crystal understands this — which is why she treats the whole picture, not just the symptom.

Yes — and this combination is often the most effective approach. TRT addresses the hormonal root cause; ED medication addresses the immediate vascular response. Many patients start on both and find that as TRT optimizes their testosterone over 3–6 months, their reliance on ED medication decreases. Some no longer need it at all. Crystal manages both within a single integrated protocol.

Medication is dispensed by a licensed Ontario pharmacy and mailed discreetly to your door — in completely unmarked packaging. No pharmacy trip. No pharmacist knowing your medication. The package contains no indication of contents, no clinic name, and no medical description visible from the outside.

No referral required. Crystal is a licensed Nurse Practitioner with autonomous prescribing authority in Ontario. You book directly, complete your intake forms, and see Crystal for your first clinical appointment — no family doctor involved.

Memberships start from $125/month and include clinical care, bloodwork requisitions, and ongoing monitoring. Medication cost is separate and varies by what Crystal prescribes — generic sildenafil and tadalafil are significantly less expensive than brand-name versions. Many workplace insurance plans cover ED medications partially or fully. Brett helps you verify your coverage.

Crystal prescribes in 90-day cycles and sees you quarterly for bloodwork review, protocol reassessment, and progress check-ins. Between appointments, Ava (our AI concierge) is available 24/7 for non-clinical questions, and can escalate clinical concerns to Crystal when needed.

Yes — PE is one of the most successfully treated sexual health conditions. Clinical response rates for SSRI medication and topical formulations are consistently high. Most patients see significant improvement within the first month. Crystal selects the approach based on whether your PE is lifelong or situational, and adjusts based on your feedback.

Crystal treats both simultaneously. Co-occurring ED and PE is more common than most men realize — and the combination protocol she designs often produces faster, more comprehensive results than addressing either alone.

Yes. ED medication is particularly effective at breaking the performance anxiety cycle — removing the fear of failure allows normal physiological response to reassert itself. Many patients find that after 2–3 months of successful experiences on medication, they can reduce or eliminate the medication entirely as confidence is restored. Crystal manages this transition deliberately.

Yes — and we offer a couples discount when both partners enroll. Crystal treats both men and women for hormone optimization, sexual health, HRT, and weight management. Ask Brett about the couples discount during your free consultation.

Not for a second. Crystal treats sexual health the same way she treats every other clinical area — with professionalism, evidence-based thinking, and complete clinical detachment from any social stigma. She has heard every variation of these conversations. There is nothing you can tell her that will surprise her or change how she treats you.

There is no upper age limit. Sexual health treatment is available and effective across a wide range of ages. Crystal tailors protocol and dosing to your health profile regardless of age. The oldest patient to discuss sexual health treatment with Crystal was in their mid-70s — and responded well to treatment.

We have flexible plan options including a month-to-month plan — no annual commitment required. Talk to Brett about which plan best fits your situation. Sexual health treatment is included across all plans, and you can always cancel if your situation changes.

Book a free consultation with Brett below — no credit card required. He'll walk you through the plans, pricing, insurance options, and what your first 90 days look like. Everything is handled with complete discretion from the first contact.

Confidential · Discreet · Fast

Get it handled.

Mailed in unmarked packaging. No one sees. No one knows. From $125/mo.

Not ready for an annual commitment? We also offer a flexible month-to-month plan — no contract, cancel anytime. See all plans →

Book Your Free Consultation

Welcome to Tier1 Optimal — book a time below.

Pick a slot that works for you. No credit card required for the free consultation with Brett.